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Common Issues & Fixes

Updated by Frenchie

In this article

In this article group

Quick fixes for the problems we see most. Scan for your symptom below — and if nothing here matches, jump to Still Stuck? at the bottom.

Trading Problems

"Insufficient balance"

  • Check your balances: what are my balances?

  • Make sure you have tokens on the right chain

  • On chains without gas sponsorship (Ethereum, Arc), you need the native token for gas (ETH on Ethereum, USDC on Arc)

"Token not found"

  • Try including the chain name: buy $5 of TOKEN on base

  • Try the token's contract address instead of the name

  • The token may not have liquidity on the specified chain

Swap failed or stuck

I bought a token right after launch and lost a big chunk to fees

  • That's the anti-snipe mechanism: at launch the swap fee starts at 80% and decays to normal over about 14 seconds. It's intentional, and the elevated fee isn't recoverable.

  • Next time, wait at least 15 seconds after a token launches before buying.

My buy or transfer of a brand-new token failed

  • For the first five minutes after launch, one wallet can hold at most 2% of the token's supply. A buy or transfer that would push a wallet over 2% fails until the five minutes are up.

  • Wait out the five minutes, or buy a smaller amount.

Bridging from Ethereum mainnet keeps failing

  • Ethereum mainnet gas is never sponsored — you need ETH beyond the amount you're bridging

  • The amount may be below the bridge provider's minimum

  • Try bridging native ETH rather than an ERC-20 if no route is found

  • Volatile markets can expire quotes (1% default slippage on cross-chain swaps)

  • Bridge sent but funds haven't arrived? See My Cross-Chain Bridge or Transfer Is Stuck.

NFT buy/sell keeps failing

  • Make sure you have enough ETH for both the NFT price and gas

  • Some collections use royalty-enforcement contracts (LimitBreak) that block gas-sponsored wallets — a restriction set by the collection, not a Bankr bug. Try external wallet mode if you need that NFT urgently.

Balances & Token Display

I just bought a token and the balance isn't showing

  • Your tokens are safe on-chain — this is usually display lag from the balance provider, especially on newer or low-cap tokens. Give it a few minutes.

  • Verify on-chain anytime: Basescan for Base, robin.etherscan.io for Robinhood Chain.

Bankr won't sell tokens it doesn't recognize

  • Usually the same display issue — the tokens are on-chain even if Bankr's balance view hasn't caught up. Waiting a few minutes usually resolves it.

  • If you need to move them right now, there's a recovery prompt in the Token Launching FAQ on docs.bankr.bot — or open a ticket and support will walk you through it.

  • If the token has no market price anywhere (no liquidity), Bankr counts it as $0 and can't send it, because every transfer must be worth at least $0.05. See How Do I Send Crypto to Someone?

My launched token isn't showing in 'Your Tokens'

  • Your Tokens only shows tokens whose fee recipient is your Bankr wallet or a wallet you've linked, so link that wallet first.

  • If it's still missing, it's a known issue for some Doppler-launched tokens — the token and fees still exist on-chain. Open a ticket through this help center and the team can verify.

I sent funds on an unsupported network

Token Launch Problems

My launch was blocked

My token launched without a logo

  • An image problem won't fail a launch, but if the image URL can't be fetched or isn't a raster image, the token launches without a logo. Use a direct link to a PNG, JPEG, GIF or WebP file (not an SVG or a web page such as an X post link).

Automation Issues

Limit order / DCA not firing

  • Check you haven't hit the automation limits for that order type (see Automations on docs.bankr.bot)

  • Confirm the automation is still active: show my automations

  • Price conditions are checked periodically, not instantly

  • Fills count toward your wallet's spending limits; a fill over a limit waits and retries hourly

Account & Access

Stuck at the passkey or MFA step when signing in

Hitting the message limit

  • The free tier gives a few terminal messages per 24 hours, counted from your first message (see Access on docs.bankr.bot for the current numbers)

  • Token launches and browser tools require Bankr Club; apps and @bankrbot replies on X require Bankr Club or Max Mode credits

  • Check your status: what is my Club status?

Max Mode not working

  • Check your credit balance: ask Bankr what's my LLM credit balance? (CLI: bankr llm credits)

  • If your effective balance is at or below zero, new Max Mode messages are turned away with a top-up prompt. On X only, it quietly falls back to the base model instead of replying publicly.

  • Top up: ask Bankr add $25 in LLM credits, or go to bankr.bot/llm. To avoid running out, turn on auto top-up there or with the CLI: bankr llm credits auto --enable

My account is restricted

My X account was suspended

Adding or changing a login method

Skills & MCP

"Skill not found"

  • Make sure the GitHub URL points to a folder with a SKILL.md file

  • The repo must be public

Skill installed but not triggering

  • Force it: use the [skill-name] skill to ...

  • The skill's description may not match your request — try being more specific

Browser Automation

Sign-in failing

  • Check that credentials are saved in Settings → Env Vars

  • Make sure ALLOWED_ORIGINS matches the exact site URL (including https://)

  • The site may be asking for a CAPTCHA or 2FA code — Bankr will ask you

Still Stuck?

Ask Bankr in chat, or open a ticket right here at the Bankr Help Center — the team will take a look. Curious what happens after you open a ticket? See How Support Works.