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Common Issues & Fixes

Quick fixes for the problems we see most. Scan for your symptom below — and if nothing here matches, jump to Still Stuck? at the bottom.

Trading Problems

"Insufficient balance"

  • Check your balances: what are my balances?

  • Make sure you have tokens on the right chain

  • For gas-unsponsored chains (Ethereum, Arbitrum), you need native tokens for gas

"Token not found"

  • Try including the chain name: buy $5 of TOKEN on base

  • Try the token's contract address instead of the name

  • The token may not have liquidity on the specified chain

Swap failed or stuck

  • Low-liquidity tokens may have high slippage — try a smaller amount

  • The token's contract may block certain transactions (honeypot)

  • Bankr's security layer may have flagged the contract as suspicious

I bought a token right after launch and lost a big chunk to fees

  • That's the anti-snipe mechanism: at launch the swap fee starts at 80% and decays to normal over roughly 10 seconds. It's intentional, and the elevated fee isn't recoverable.

  • Next time, wait at least 10–15 seconds after a token launches before buying.

Bridging from Ethereum mainnet keeps failing

  • Ethereum mainnet gas is never sponsored — you need ETH beyond the amount you're bridging

  • The amount may be below the bridge provider's minimum

  • Try bridging native ETH rather than an ERC-20 if no route is found

  • Volatile markets can expire quotes (1% default slippage on cross-chain swaps)

NFT buy/sell keeps failing

  • Make sure you have enough ETH for both the NFT price and gas

  • Some collections use royalty-enforcement contracts (LimitBreak) that block gas-sponsored wallets — a restriction set by the collection, not a Bankr bug. Try external wallet mode if you need that NFT urgently.

Balances & Token Display

I just bought a token and the balance isn't showing

  • Your tokens are safe on-chain — this is usually display lag from the balance provider, especially on newer or low-cap tokens. Give it a few minutes.

  • Verify on-chain anytime: Basescan for Base, robinhoodchain.blockscout.com for Robinhood Chain.

Bankr won't sell tokens it doesn't recognize

  • Usually the same display issue — the tokens are on-chain even if Bankr's balance view hasn't caught up. Waiting a few minutes usually resolves it.

  • If you need to move them right now, there's a recovery prompt in the Token Launching FAQ on docs.bankr.bot — or open a ticket and support will walk you through it.

My launched token isn't showing in 'Your Tokens'

  • A known issue for some Doppler-launched tokens — the token and fees still exist on-chain. Open a ticket through this help center and the team can verify.

Token Launch Problems

Deployments consistently failing

  • Platform-side IPFS storage limits can fail all deployments. Workaround: host your token image externally (Imgur, Cloudinary, your own server) and pass the direct URL during deployment.

Automation Issues

Limit order / DCA not firing

  • Check if you've hit your tier limits (5 active for Standard, 20 for Club)

  • Confirm the automation is still active: show my automations

  • Price conditions are checked periodically, not instantly

Account & Access

Hitting the message limit

  • The free tier includes 5 messages per day on the terminal (resets at UTC midnight)

  • Token launches, browser tools, apps, and @bankrbot replies on X require a Bankr Club subscription or Max Mode credits

  • Check your status: what is my Club status?

Max Mode not working

  • Check your credit balance: bankr llm credits

  • If your effective balance is at or below zero, new Max Mode messages are turned away with a top-up prompt. On X only, it quietly falls back to the base model instead of replying publicly.

  • Top up at bankr.bot/llm or enable auto top-up: bankr llm credits auto --enable

Skills & MCP

"Skill not found"

  • Make sure the GitHub URL points to a folder with a SKILL.md file

  • The repo must be public

Skill installed but not triggering

  • Force it: use the [skill-name] skill to ...

  • The skill's description may not match your request — try being more specific

Browser Automation

Sign-in failing

  • Check that credentials are saved in Settings → Env Vars

  • Make sure ALLOWED_ORIGINS matches the exact site URL (including https://)

  • The site may be asking for a CAPTCHA or 2FA code — Bankr will ask you

Still Stuck?

Ask Bankr in chat, or open a ticket right here at the Bankr Help Center — the team will take a look. Curious what happens after you open a ticket? See How Support Works.