Common Issues & Fixes

Common Issues & Fixes

Trading Problems

"Insufficient balance"

• Check your balances: what are my balances?
• Make sure you have tokens on the right chain
• For gas-unsponsored chains (Ethereum, Arbitrum), you need native tokens for gas

"Token not found"

• Try including the chain name: buy $5 of TOKEN on base
• Try the token's contract address instead of the name
• The token may not have liquidity on the specified chain

Swap failed or stuck

• Low-liquidity tokens may have high slippage — try a smaller amount
• The token's contract may block certain transactions (honeypot)
• Bankr's security layer may have flagged the contract as suspicious

Automation Issues

Limit order / DCA not firing

• Check if you've hit your tier limits (5 active for Standard, 20 for Club)
• Confirm the automation is still active: show my automations
• Price conditions are checked periodically, not instantly

Account & Access

Can't access Bankr

• You need a Bankr Club subscription or Max Mode credits
• Check your status: what is my Club status?

Max Mode not working

• Check your credit balance: bankr llm credits
• If credits are zero, Max Mode falls back to the base model automatically

Skills & MCP

"Skill not found"

• Make sure the GitHub URL points to a folder with a SKILL.md file
• The repo must be public

Skill installed but not triggering

• Force it: use the [skill-name] skill to ...
• The skill's description may not match your request — try being more specific

Browser Automation

Sign-in failing

• Check that credentials are saved in Settings → Env Vars
• Make sure ALLOWED_ORIGINS matches the exact site URL (including https://)
• The site may be asking for a CAPTCHA or 2FA code — Bankr will ask you

Still Stuck?

Ask Bankr in chat, or reach out through the support portal. Join the community on Discord for help from other users.